Help Center

You definitely can!

Please indicate in the "Instructions to seller" comment box during checkout that you would like to send the item as a gift. We will then remove all prices on the delivery note and purchase order to avoid your recipient from seeing the price.

Yay! That's wonderful!

Please email to info@agvagroup.com if you would like to place a bulk/ corporate order. Do indicate the item you wish to purchase and the estimated quantity so that we are able to quote you accurately. You can also visit our corporate purchase website https://corporateorders.agvabags.com for more information. 

Thank you for ordering with us at AGVABAGS!

Upon completion of your order, you will receive an order confirmation email. We will also be sending you an email on your parcel tracking number when we have mailed out your items.

If you would like to cancel or make changes to your order after you had submitted your order and made payment, please email your request to info@agvagroup.com within the first 3 hours of payment.

We would not be able to cancel or change your order once we had processed your order and mailed out your parcel.

Oh dear, we are sorry to hear that you are unable to place your order on the website.

You can send an email to us at info@agvagroup.com to place your order. It would be great if you could also screenshot the bag that you desire alongside with all your contact information such as name, contact number, delivery address.

We will send you an e-invoice for payment, and upon receipt of payment, we will send out the items.

It would be wonderful too if you could let us know why you were unable to place your order so that we can rectify the problem for future users.

Thank you!

We accept payment via Visa, Master, AMEX, PayPal, and AliPay.

Yes you do! We have already included the 7% GST in the product price of all the items listed on the website.

After clicking “Complete order” on the order page, you will be redirected to PayPal to complete your purchase securely. Please wait a moment for the PayPal page to load and then key in your PayPal account details to log in.

If you were not directed to the PayPal page, you can go back to the home page at www.agvabags.com again. The item you selected will still be in your shopping cart. We will have to trouble you to go through the whole check out process again.

If you have any trouble making payment, you can email us at info@agvagroup.com or drop us a message here.

Yes you can! Our website accepts the following credit cards:

• Visa
• Mastercard
• AMEX

Alternatively, you can also opt to pay through the PayPal platform using the following payment modes even if you do not have a PayPal account:

• Visa
• Mastercard
• AMEX
• AliPay

Thank you for ordering online with us at AGVABAGS!

For Local Shipping

Upon completion of your order, you can expect to receive your items within 3 to 5 working days. We send out our items via SingPost registered mail and will email you the tracking number when the item has been sent out.

If you had not receive your item within 5 working days of order completion, please send us an email at info@agvagroup.com or drop us a message here.

For International Shipping

You are able to choose how fast you want to receive your items during checkout. We send out our items via registered post and will email you the tracking number when the item has been sent out.

If you had not receive your item within 10 working days of order completion, please send us an email at info@agvagroup.com or drop us a message here.

Yes we do!

We ship worldwide via registered post, and a tracking number will be sent to you once we have despatched your order. Depending on your location, the shipping fees are calculated during checkout.

Expedited international shipping will take between 3-7 working days.

For Local Shipping in Singapore

We offer FREE shipping for all orders $50 and above. For orders below $50, the shipping fees would be $5.

We use SingPost registered mail to deliver your items.

For International Shipping out of Singapore

The shipping cost will be calculated during checkout.

Oh dear, we are sorry to hear that you have not received your order. You should expect to receive your items within 3-5 working days upon placing your order.

We send out all items via SingPost registered mail. We should have sent you your tracking number via email when we sent out your items. May we trouble you to track your shipment here.

If you had not received an email with your tracking number from us, please email us at info@agvagroup.com. We are sorry for the inconvenience caused.

Oh dear, we are sorry to hear that you have received the wrong item!

You can track your delivery by heading to https://www.singpost.com/

Just click on track items on the page's right menu bar and key in the tracking number which we had sent you in your confirmation email to track your parcel.

To deliver to multiple addresses, simply make an individual order for each delivery location.

Alternatively, you can choose to email your orders + delivery address to info@agvagroup.com. We will then bill you via a PayPal invoice accordingly.

Please note that free delivery is only applicable to purchases which are $50 and above to a SINGLE delivery location.

Oh dear we are sorry to hear that.

Please email us at info@agvagroup.com together with a picture of the defect/ damage and your order number so that we can proceed with the next course of actions accordingly.

We send out our items via SingPost. Here are its delivery timings:

Yikes! We are sorry for missing out an item!

You can read all about our exchange policy here!

Yes! Our bags come with a one-year limited warranty.

Oh dear, we are sorry to hear that you didn't like the gift you had received.

You are able to exchange your gift for another item from our website subjected to availability.

To facilitate the exchange, we will require:
1. A proof of purchase, preferably the receipt
2. Item must be bought within 10 days
3. Item to be in its original packaging with its tags

For more information, please refer to our Exchange Policy.

Meanwhile, we do understand that every case is unique. If you need to speak to someone, kindly email us at info@agvagroup.com.

Hello! Yes, you can get your item exchanged if it meets the following conditions. Unfortunately, we are unable to do a refund.

Your item is qualified for an exchange when it meets the following conditions:

1. If you had bought the item from our e-commerce store: www.agvabags.com
2. The item is not used and it is in its original packaging
3. You have proof of purchase of the item, typically the receipt, so we recommend you keep your packaging and receipt for at least the first 10 days after purchase.

Awww, we are sorry to hear that, and thank you for loving our products! :)

You can email us a picture of the product that was out of stock to info@agvagroup.com. We will try to see if we are able to find any remaining ex-stock. Your feedback will also be taken into consideration when we are thinking if we should do another production run for the particular item that is out of stock.

Ahhh, I get you. Nothing beats holding on to the real thing and trying it on to see if it fits ;)

You can find our products at our Singapore stockists listed here.

That's awesome! Thank you for your interest in exploring business opportunities with us! :)

Please email us at info@agvagroup.com indicating your name, mobile number, and the stores where you would love to sell our bags. We will get in touch with you shortly within 3-5 business days upon receiving your email.

That's great news! Thank you for exploring business opportunities with us at AGVA!

We are always on the lookout for amazing partners and distributors we can work with to bring our philosophy and the values of good organising across the globe through the functionality and design of AGVA bags.

We are currently looking for Master Distributors in the following regions:

• Australia
• Indonesia
• Japan
• South Korea
• North America

If you are keen to distribute AGVA bags in the above stated regions or in the region which we had not listed, email us at info@agvagroup.com or drop us a message here.

Meanwhile, you can check out the regions we are already at here!

If you did not manage to find the answers you are looking for in the FAQ section, or require additional support, you can email us at info@agvagroup.com.